Pricing

Additional charges

Conversations beyond the ones included in your plan are billed per conversation at your plan's rate, up to a spending cap you set and confirm in the app. A conversation counts once the assistant has answered a shopper's message. A new one starts after 30 minutes without a shopper message, when the shopper starts a new one from the chat menu, in a new browser tab if the shopper has not allowed preferences, when a conversation reaches its length limit, or when the shopper writes again after a restart or an update of our service. Test conversations from your admin are never charged. All charges are billed by Shopify in USD.